Navi · Case Sparring
Defend your position before class does
State a take, survive the pushback, get a debrief on what held up.
Navi · Case SparringMy position: every retailer should replace customer support with AI.
Bold. A loyal customer's order is lost, they're furious, and your bot keeps apologizing in circles. What's the real cost of that interaction?
Losing the customer... and everyone they tell about it.
Right — so where's the line? Which support moments would you still trust to a human, and why those?